All of the heavy hitter FEA guys I know use Ansys. NX used Nastran, but the guys with an FE background constantly complained that it wasn’t Ansys.
I used Ansys at an old job and it was absolutely dreamy to use. For how powerful it was the UI made it so clear how to achieve what you wanted, it really is an absolute triumph of a software package. I’d been on Abaqus for a bit before and I could never get past the “unitless” UI where you just had to know exactly what units you were working in / seeing at all times.
After yelling at the phone for 1 hour with my VAR support I got My Solidworks account abd my 3D experience one linked together after months of… burning dumpster situation
the last straw was the deactivation of my administative image due to one of my profiles been locked by the other one.
The VAR started with the migration tirade, but I stopped them immediately and asked to make thIngs work again… having 100 license and a broke system is not funny anymore dear DS.
I had my problems sorted out quickly when I yelled at the phone and explained them their “platform” just deactivared my administrative image deployed to 100 workstations and their solution (something like download it again and reinstall) was… ehm suboptimal.
In a week they had all the accounts sorted out.
I had problems since october 2022 when I first inquired my var about it.
Imagine to do mechanical engineering like they develop their software and portal… well it’s basically the F35 on steroids.
Hit up someone at SolidWorks about your VAR giving you awful support like this. I did this a few years ago for my VAR and it certainly straightened things out. They are now one of the leading Canadian VAR’s. (Not because of me but because they started doing their actual job)
That must be painful, I wonder if they even thought about the user end, how someone will find this quickly.
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The old SPR / ER / SR was confusing. Now it sounds like they aren’t even trying.
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They probably had one that set everyone to lowest level user by default.
Next phase is get users to send in pigeon with their ER.
They goal is simple.
If they don’t get any ER SR, they don’t have to fix anything.
It also mean the platform has no problem.
Looks much better in meetings.
“How many ER we got this quarter?
1 and it’s resolved. 100% resolved rate.”
You know, low hanging fruit.
This is honestly one of the few places where the majority have actually got what they asked for.
- No longer need to be on active subs to submit an idea
- Discussion is possible around idea to try and enhance / clarify it further
- Transparency of vote quantity / idea popularity
That’s not to defend all the drawbacks with what they’ve done (no continuation of idea number / history from old system, no ID number assigned to idea, users for some reason can’t edit their first post for errors / omissions), but they did at least seem to listen on the fundamentals.
I tried to elevate thr 3dx account (otherwise no access to the download section etc) registering our legit SN that was already registered with the SW customer portal and boom. locked.
from lack of account rights to loss of account rights.
the main problem with foreign companies like DS-SW in a country like Japan is that they are hijacked by big local firms (which I will not name) that offer not so bad call centers, but they also make a cartel so they do not compete against each other in their feuds In terms of costs.
According to my personal experience it was always the case.
At my old job place I asked for a simulation software and since there was anothet company supplying engineering software the distributor had to ask for the “consent” to sell us the package to their supposed competitor…
And of course I need to turn it of after installing a new service pack.
All SW users know it gets switched on.
“The inability to see ERs, SRs and SPRs may be explained by your permissions in the new system”
Nope.
i have full rights. I am the security admin. On top of that I had word of my VAR that previous ER’s, SR’s and SPR’s won’t be transferred. Which means that any and all of that data since we starting working with SW (back in '09) is GONE. The only thing we can see is when we make new ones.
If he is right … well Solidworks/Dassault have sunk to a new low of incompetence.
This year they raised prices considerably because euh… reasons. So now we are not only paying to be Beta testers of their so called professional software we even have the privilege to be paying beta testers of their websites that have not been fully tested or checked and that even now, 3 months after starting wave 2 still have errors, stuff not explained, stuff that doesn’t work or doesn’t work smoothly.
What the amateur hour mess by those overpaid .
Here’s an few examples :
-Anyone know what Is SOWP4 means on the DSX client care website? Even my VAR has no clue because it doesn’t seem to do anything there for it’s probably not important, they think.
-For one reason or another one of my colleagues was mentioned twice on the DSx website with 2 different profile ID numbers. To remove the duplicate I first had to make sure the other one didn’t have a role assigned to it, then I could select one to be marked obsolete, which meant they both got marked as obsolete, and then I could add him once again from scratch and assign a role to him. And of course, all those marked as obsolete stay on the list, it isn’t as if you can really remove them from the list, at least not in any way that I have been able to find so far.
-It used to be that any of your customer needs and questions would be located at customerportal.solidworks.com
The improvement is that now to do the exact same things you simple have to go to and log in to either, depanding on what you want to do:
dsxclient.3ds.com
or www.3ds.com
or www.solidworks.com
or eu1-partners-ifwe.3dexperience.3ds.com
facepalm
I’ve been struggling on this new customer portal, it’s definitely half baked and everything is scattered across several different looking and misfunctioning UI’s.
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I can access the downloads from the mySolidworks.com/support page. You have to log in using MySolidworks and then pick on support. Then you have to pick the desktop solutions to get to the downloads.
I tried accessing this again today to check something and I can’t access the customer portal via solidworks.com or the Admin portal via my.solidworks.com
It keeps saying I don’t have an account with Solidworks and fails on the login screen, but I do have an account and it works on other login screens with the same credentials.
Do any of you have insight on where I should be accessing this now?
Edit: Nevermind, I finally found it after logging in to the 3DExperience trash-pile. Now I just don’t know how to access the license assignment and user account add/edit/delete for our company network licenses… so fun!
I ran into the same thing last week. I couldn’t get in to download SW. When they switched over, they never “authorized” me or something like that. My VAR fixed it in minutes. I’d reach out to them if I were you.
I’m still not sure how to get in and look at the license management. But, I’ll deal with that when the time comes. I’m not going to watch some videos or some such garbage. If it’s not trivial I will have my VAR walk me through it.
Per a post from April on the Help forum for the support app, the ability to view/manage licenses will not be available until sometime in May. Tick…tock…