Customer Portal Being Removed

I’ll give you a hint, you answered your own question in your post :laughing:

Those entries are of no use to them since they added another layer of complexity over SolidWorks with the platform :laughing:

Just nudged my VAR again on this subject to see what they have to say about old SPRs / ERs moving to the new system. I’ve got about 200 I’ve submitted / voted on / been added to that I’d like to keep a track of.

Since SW is moved to the platform, all development will be on the platform.
So all ER, SPR on the old platform will be wipe out transferred.
All users, please proceed to platform 7 11/8724.

Satisfyingly quick response from SolidSolutions;

Hi Dave,

This is still the case across the board.

We do not have a time schedule on when this functionality will be confirmed.

SolidWorks have not migrated all of the resellers\customers over to the new system, so I would suggest that this is still their priority before being able to implement significant changes to the system.

Kind Regards,

They at least seem to be under the impression SPRs / ERs will get there eventually but if even resellers haven’t got to the new place yet then this migration seems to be about as challenging as could be predicted for DS.

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Maybe they plan a hard cutoff of the old portal on April Fools day, just like they did with the Forum. Seems fitting.

Last answer on re-opened and re-opened SR:
We apologize for this inconvenience.We are in the early days of transitioning to the platform and some things might take some time until they are finalized on how they work.

Thank you for your understanding and patience.

So it takes some time to find out how a new programmed part of the platform works. Wow, we always started programming by setting the functionality that has to be available and how it should work. How old-fashioned. :unamused:

If 3 months is still “early days” of the transition, what’s the full (planned!) timeline?

3 months is being kind. That platform has existed for a lot longer. The Forum alone were egregiously moved on it almost 2 years ago.

The way I see it, they’ll ask all the VAR’s to recreate everything on the new platform for their clients. VAR’s might forget or be unable to migrate some information and then we will be back to VAR’s pointing at Dassault being responsible and Dassault pointing at their VAR’s as being the one needing to handle this.

Seems as if, whenever they try to streamline things, they make them worse.

. . . and the FAQ section from the old forum still hasn’t been brought back. I’m sure they’re still working on that.

All sorts of broken links, missing images and images applied to the wrong posts as well.

The SWYM exist for a few years before it went public.
So almost a decade now. May be more, over a decade.
I believe their plan is in century or millennia.

AS most of you know, I still go to the swamp. The frustration level hasn’t exceeded my desire to help people solve problems there yet, but it’s getting closer.

I was just there and got a notification of a new reply to a discussion I replied to years ago. In that post I had linked to my old FAQ post from before Jim Wilkinson set up the blog portion of the forum with individual blog posts for the FAQ’s. Of course that link was lost, but since I started that discussion I can still get to it (which greatly surprised me).

So I found it, replied again, and included a new link to it. All good, right?

No. Like the software in that platform usually does (but not always), it put a pretty box at the bottom of the reply with the link, in addition to the text string I had posted. After clicking Okay to post it, I clicked on the text to make sure the link worked. It didn’t. I next clicked on the box at bottom. That worked.

No problem. I’ll just edit the post and tell people to click on the box at bottom instead of the text. Guess what? When I clicked the icon to edit the post the link that worked was gone (the one that didn’t was still there, of course).

If the people programming Solidworks were as incompetent as the ones handling that platform I believe I’d have found a different modeling software years ago.

But… But… But… The complexity!

Why do I feel like Dilbert was talking about Solidworks and the SWMP?
It does pretty much sum up Dassault’s business model I guess.

How did we get here again? Like lining up for a punch in the face, and getting back in line over and over again. o[
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I’m sorry to inform you that Dilbert had been canceled.
https://www.nytimes.com/2023/02/26/us/dilbert-newspapers-racism.html

You sure they’re not the same?
Maybe SW developers promoted to the Innovative Complex Disruptive Platform.

Garfield will have to come thru for us.

I’m pretty sure they aren’t. I will be the first to admit that the desktop software has its issues, but that platform is orders of magnitude worse.

I believe they started in ATI.
Patch one problem and create five.
And the consistently inconsistent.

Innovative Complex Inconsistent Disruptive Platform