I’m not totally sure but this might simply be a “roles” issue. Where your account is setup at the very basic role. You might want to check and see what role you have been assigned.
The inability to see ERs, SRs and SPRs may be explained by your permissions in the new system. You might want to check or check with your VAR to see what role/permissions you have and at what level (account or site).
OR…it might be that ERs, SRs and SPRs have not been ported over as of yet. Remember you are migrating from SW support systems into the much large DS corporate system that supports all the different brands like CATIA, ENOVIA, GEOVIA, BIOVIA, etc. FYI SW is not the only customer base migrating into the corporate support system. Just like any company, they are all looking to utilize as few systems as possible and combine/merge/migrate data into fewer systems.. its a term called economies of scale.
I think you are way underestimating what is going on when you log into a support application. When you login, the system has to determine who you are, what permissions and access to applications you have in the system, what licenses files are associated with your user account, what support contract is associated with your account, is your account active or in-active, what account card your user account is associated with, etc. etc. Do you want help, support, review information, or other activities.
There is much more than just logging into OneDrive uploading a file and sharing that file. 
This SWYM thing Innovation is nothing but Disruptive. (this is so accurate)
I’m actually shocked that everyone is so surprised that this isn’t working as expected. LOL
We have had countless years of practice of Solidworks disappointing us and I cant even begin to describe how many broken features we have had to workaround, bypass, or just ignore.
How are so many people shocked that the Customer Portal has issues. LMAO … really ?
Why should any customer care about what the “app” do in the background? Complex or simple?
Only when the damn thing doesn’t work.
Non of the app, program, platform we use are simple.
It doesn’t matter how complex it is. It just need to work.
The programming, sensing, control, feed back on any drone is very complex but a kid can fly it.
The SWYM on the other hand stopped many engineer, designer.
It’s truly disruptive.
Changing interface/control is not to taken lightly.
Just look at 737 MAX.
And you think DS has more customer then OneDrive. Google Drive?
There are permission in them also. Files are shared within them.
Since DS keep f-up permission, login, role, they need to train their employee properly before they deploy the “platform”.
We have a new leader in the race for “Most irrelevant and/or incomprehensible reply to a forum post.” https://r1132100503382-eu1-3dswym.3dexperience.3ds.com/#community:yUw32GbYTEqKdgY7-jbZPg/iquestion:VspekW1FQI6zW3rR3ghjoA/answer:swym%3Aprd%3AR1132100503382%3Aqnaanswer%3AfakSdCScS3WUoL9iYV6N9w/comment:swym%3Aprd%3AR1132100503382%3Aqnaanswer%3AfakSdCScS3WUoL9iYV6N9w%3Acomment%3A8qUs-B9yQ5C3TYeBDsCZAw
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"Guys, you are still missing the point. "
“I think you are way underestimating what is going on when you log into a support application.”
So it is normal to block the access to my existing SR and SPR data, by mid februari, and the data might come available at mid april, if the transport of data works out as promised by a dedicated team from Dassault.
Ry-guy who has underestimated the transport of existing data of the old forum to the 3DX Swym?
So what to expect? <()>
Damn, I need to reply more.
such a great statement. 
When I last spoke to my VAR about this fiasco their feedback was that the SPRs / ERs “have not been fully migrated yet, so currently you will be unable to see these, but this should improve with the coming weeks” - that was December 5th, so we’re firmly in to “months” territory with no progress.
Furthermore SRs get handled in another new place (3DSupport dashboard) which has another new interface to try and learn.
As if different car brand has steering wheel, gas, brake pedal at different spot.
One in the trunk, one on the roof.
You know, car is a very complex platform. The fuel control, electronic, hydraulic, air flow, controlled explosion.
The user need to adapt.
And I know it’s only a small thing but they’re the easiest things to get right and show that someone is paying attention to detail somewhere - is it an App or an APP?
I think you are way underestimating the difference between an App and an APP
Just like the tags, they are all different.
App, ApP, APP, APp, app, apP, aPP, aPp
Well, APP is reserved for DS employees, Johhny d"APP
You know, its one thing to botch or half ass a forum migration or the customer portal and “fix it as they go” as the impact to customers is small. But it doesn’t send a good signal to the customers that this kind of mentality is also being applied to a
platform where they expect all customers to keep their data.
This is why we test, and test, and test new versions of PDM and SolidWorks and all of the surrounding systems prior to rolling out changes and new versions. In the “platform”, how do we do this? They just give us the new functions and if it breaks our production workflow, then what?
They’ve been updating the “platform” without notice and everyone can’t work for half a day.
And another few days for a patch to fix the update.
Every SW customers have the option to pay their employees for doing nothing a few days every month.
Hmmm I should tell my boss to switch to the SWYM.
Just got my new SR about migration of existing SR and SPR data closed.
For the time being if a user has a list of SRs / SPRs before account migration to the platform then these can be tracked on Knowledge Base.
The 3DSupport App will only show SRs / SPRs being created after migration.
Ticket closed. 
lol, wonder what Ry-guy will say of this one. “Things are a lot more complicated then they seem, this is a platform”.
Really enjoy seeing him struggle to explain why things need to be complicated rather then simple.
Re-opened the ticket about migration of existing SR and SPR data, on course. I need to know what happens with the old SRs and SPRs. They are in the Knowledge Base, fine, but are they still active? Or DS just dumped this history in the archive and starts working on new entries.
Well, probably have to re-create 40 SRs and 50 SPRs then. 