Well, don’t know what went wrong, but now I can do it! Got some help from our VAR and found the right link again .. uuh!
https://www.solidworks.com/sw/support/downloads.htm
This doesn’t let you download a full install of 2022 SP5 that I can see. it only allows you to update from older service packs.
Im trying to run a repair .. but it needs the original media to do so .. anyone have an Idea of how to get that?
Click on the manual download method
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Then select SP0.0 in the from list
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Thanks TT !
I did try this … but it just allows you to install different individual modules. Its not actually the full install file as was provided in the past.
This method doesn’t help when doing a repair because the corrupt module might be in one of those individual modules, and not a part of the core.
Contact VAR.
They’ll give you a link for download.
Download the installation media first. Then apply service packs.
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That works. Thanks
I was just in there a couple days ago. Tried this morning in response to https://www.cadforum.net/viewtopic.php?t=2416 and it’s gone. Almost no functionality in my default browser Edge Dev.
Never mind, must have been a bad link. The link I have bookmarked still takes me to customerportal.solidworks.com.
My direct KB search URL is still working at the moment too; https://kbsw.3ds.com/mashup-ui/page/sldwks_kb4cp?q=&onesearchpocfeed.r=%2Bf%2Flanguage%2Fenglish&source=customerportal_enu
Being in wave 2 it’s clear that all the bugs and issues have been removed
Which is why the email was send to our head of IT (who doesn’t work with any 3DS product) and make him security admin. No matter that he can’t log in, can’t reset his password because no matter where he looks he just doesn’t receive the reset password email.
Which is why my VAR ‘only’ needed half an hour to get me logged in
Which is why , once in and being the security admin, I could see that barely half the people on the profiles list were actual Solidworks users in the company this while other people that have been with the company for a decade and whom had send plenty of SPR’s weren’t on the list at all.
Which is why that although I was the security admin I only had support restricted rights by default it seems which meant that I couldn’t do anything much until i figured out that I should have support admin rights.
Which is why no one else had been marked with any rights at all.
Which is why I couldn’t delete/remove/mark as obsolete those that shouldn’t be on there, I still haven’t figured it out even now with having full security and support admin rights.
Which is why the manual for the customer is written in such a fashion that you need to get familiar with tons of product specific jargon because of course customers don’t like anything more than having to spend hours or even days on trying to figure out something that should be self explanatory.
Which is why a video to explain how to mark a profile as obsolete is very detailed and when you follow it step by step it only shows you what it should do not what it does do, namely nothing.
Which is why that in the manual : DSx.Client Care – User’s Guide DS and DS Customers only Page 17 How to Access to DSx.Client Care. Yep, let’s explain how to access the site in a manual that you can only access while having access to the site and of which you can only find the title of the book once you are logged into the site and does that on page 17 of that said book.
Instead of 3DS it should just call itself SNAFU, sounds far more appropriate to me.
Who the does quality control at Dassault/3DS/Solidworks?
Why the do we have to be paying Beta-testers for every thing that they throw together?
And keep in mind, this is what happens in the second wave. Any half bit self respecting company would have addressed those issues before or at least during the 1st wave release.
Well they addressed the login time issue between Phase 1 and 2, it only took you half an hour to log in. It took me 26 days in Phase 1.
My hats off to you Peter, you’re a lot more patient then I could ever dream to be.
Nothing has changed for me. Hopefully I’m in Wave 147.
Waving from the other side of the fence.
Wonder how they justify a website that need a book to explain how to use it.
Disruptive, it is.
You are not logging into a website! You are logging into a huge platform via a url address. And then being directed to an application. Big difference. About the same process as logging into Microsot Office and then launching Word or Excel and storing your data in OneDrive.
Actually, he is logging into a website that has multiple platforms that are distinct from each other and each have their own bugs.
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Besides, what does it matter if he’s connecting to a website or platform? What distinction do you make?
Logging in should work, no matter if it’s a website or a website redirecting to a platform. If it doesn’t, then obviously the design is flawed/disruptive.
I currently have access to two Platforms. One should have been removed 3 months ago but surprisingly neither my VAR nor Dassault seem to know how to do so. Both profiles are distinctive so I can’t access conversations from both profiles at the same time, I have to switch between platforms. My profiles are not linked together either so that means any switch done to the account isn’t applied to all profiles, including passwords.
Which means you can have 2 different passwords to access different sections of the platform with the same username depending on what part of the platform you’re trying to access. Lovely isn’t it?
So that justify the requirement of reading a book before using the “platform”?
Which even DS support and employee have difficulty explaining to customer how this “platform” work.
Most don’t need “instructions” to use OneDrive, Google Drive.
Most don’t even know or care if it’s a website, webapp, webportal or webwtf. 
The whole point of moving to browser is to remove the complexity of any “application” or “platform” from users.
A unified UI and controls.
This SWYM thing Innovation is nothing but Disruptive.
Yea, tag this.
Guys, you are still missing the point. Maybe I need to step back and define a platform. If we all have a common understanding of the words we are using it makes it much easier to communicate effectively.
3DEXPERIENCE is a business platform and also an industry cloud platform. Let’s start with a definition of a platform:
[indent]A platform “is a group of technologies that are used as a base upon which other applications, processes or technologies are developed.” (Tecnopedia.com) [/indent]
Industry Cloud Platform:
an "industry cloud platforms turn a cloud platform into a business platform, enabling an existing technology innovation tool to also serve as a business innovation tool,” says Gregor Petri, VP Analyst at Gartner. “They do so — not as predefined, one-off, vertical SaaS solutions — but rather as modular, composable platforms supported by a catalog of industry-specific packaged business capabilities.” (Gartner)
I think this is the best definition of what the 3DEXPERIENCE is..it’s a modular, composable platform supporting a catalog of industry-specific packages and business capabilities. Each customer will utilize varying modular packages differently. You can use the platform to manage your data (as PDM-only tool). You can use business analysis and business object tracking tools for HR functions, Sales management systems for PLM, or many other things. Or mix and match and create value streams within your business using the platform.
With a little background let’s reform our thoughts and questions.
Q: “So, that requires reading a book before using the platform?”
A: To some degree, yes, you need to understand the basics of the different modular components that are making up your business application.
Statement: “The whole point of moving to browser is to remove the complexity of any application or platform from users.”
Rebuttal: No. The point of moving to a browser to provide a simple and secure method of accessing tools/software remotely from any device that supports the browser and is connected to the internet. What that tool looks like, its UI, and its controls are all custom to any application that is built using an HTML interface.
I had the opportunity to view an internal presentation on the entire support services yesterday. I think I can explain some of the issues that you encountered. I asked if the presenters could create a smaller slide deck that talks about how the customers are setup in the DSx.Client Care system. This would easily explain a lot of issues customers are having after the migration.
Basically, everything you encountered was based on two things.
- When migrating the accounts DS is not assuming or auto-assigning security and permission sets (Roles) to all the users. That opens up a whole legal can of worms.
- Accounts are setup based on an single account which can have multiple sites.
- Users can have separate profiles and those profiles are linked to a single email address.
You can see you can mix and match sites, and profiles. You can have a single user be an admin at one site and a viewer at another site. It is very flexible but with flexibility comes a level of complexity.
Your IT manager was more than likely setup as the system admin because that person’s email was attached to the account “card”. You had to contact your VAR because DS was NOT going to assign roles out of the blue. You would need to contact your VAR to get set up on either the account as an admin or a site admin level. Once that is done, the admin can then make the changes to the rest of the user accounts.
You mentioned many users assigned to the account that didn’t use the account or were no longer with the company. Well, that’s a business data problem if you ask me. I know that I had to do an audit of users in my previous PLM at least bi-annually. I can see how the migration tool took all users with a set group of mail server names and assigned those to the account card. Depending on how you want to manage your users you can leave them at the account level or move them to a site level.
I hope this helps explain what you encountered. This is my opinion based on what I learned in the presentation.
Let’s start with how the companies are setup