Problems with auto login under Windows 11

SOLIDWORKS SolidWorks PDM
1

Hello everyone,

Since switching to Windows 11, I have noticed that auto login does not work the same way as it did under Windows 10.

Under Windows 10, when a user logged into their client, the BlueBerry icon appeared in the lower right corner after a few seconds, and immediately afterwards, a window opened in the middle of the screen showing the progress of the local cache update.

In W11, the BlueBerry icon only appears after the user has clicked on a file in the vault. Or, in our case, when they have started SWX, because we have stored some of the SWX settings in PDM.
But actually, the cache with the SWX system settings should already be updated before SWX is started. This worked in W10.

Has anyone else noticed this behavior since switching to W11? How can the behavior be forced to be the same as in W10?

I have already spent several hours on the phone with support, but have not found the cause of the behavior.

refresh cache during login does nothing
2

What version and service pack of PDM are you running?

Are the Win11 machines new OS installs, or upgrades from Win10?

Are you using the Automatic Login Client Settings option or AD-linked PDM Accounts?

3

Hello JParker,

We are working with PDM Prof 2023 – SP 05, client version 31.50.0053.

Both types of Win 11 computers are affected. Updated and completely reinstalled.

Both. The PDM Account are AD-linked, and the automatic Login option is set to use use Server settings.

4

what version of win11 are you running? we saw no blueberry icon for a while on 24H2 before january windows update deployment, now it works.

there is a BR open that basically states it randomly happens due to multiple reasons. one of them is the explorer process running in an elevated state.

Try this (I am not at work so I am not 100% sure of the procedure I used to reproduce the issue when I reported to my VAR) :

・start windows and login

・wait for everything to load, if pdm dialog comes out close it

・open task manager and kill the edmserver.exe process and explorer.exe

・start explorer.exe again

・open the pdm install folder in program files and run edmserver.exe from there.