Thanks Matt. A simple workaround on the gifs is to either add them as attachments (not inline) or add the text “click image for animation” below the image. So, if it’s not possible, it really isn’t that big of a deal.
My bad
But considering we are 12hours difference in term of time zone, most of my request will come in when you are sleeping/going to sleep/just awake from sleep
OK, I think I got it added. Give it a try and let me know. In the future, if you have another file type you can’t upload directly, you can always put it in a zip file and upload that.