Well, aside from the typical fruitless troubleshooting goose chase.
Are you sure?
Anything different with your coffee?
What time you get to work?
Were you driving at speed limit?
Every little detail make a different if SW work or not.
I ranted at them and to Dassault about that and they eventually stopped giving me the newbie troubleshooting and started giving me actual troubleshooting.
back to work my VAR replied my inquiry above with:
USE CHROME
CLEAR cookies and cache
open https://support.3ds.com/knowledge-base/
send the chrome console log
fresh chrome install I got the same error page.(as expected)
before 3d experience login
according to chrome console
error 401 unauthorized
after 3d experience login
error 503 service unavailable
my VAR wants my user-password.
LOL
sacrifice a lamb the first night after the second full moon
bath in chicken giblets
burn the evil inside the CPU with a torch
log in
Do not provide and remind him that it is a very bad approach of his to ask for user passwords as a Tech Support. If he wants to see it, then have him connect to your computer with TeamViewer and then he can see it for himself.
I got a mail from my VAR.
SW confirmed a global network performance problem with their server and “peculiar customer networks setup and proxies”
they said that forcing the account information update PROBABLY triggered a different proxy…
I had the same problem from home, mobile and office. Now it is gone.
“peculiar customer networks setup and proxies”
LOL.
Sounds about right…
“Not our problem” was the usual response from the IT boffins at work.
Welp, that new customer portal certainly is a P.I.T.A…
Apparently, you can’t “add” yourself to a reported bug anymore as you would previously when adding the SPR to your SPR list.
Now, even though you’ve figured out what the bug is and have a BR number, you still have to go through the process of creating a SolidWorks RX report to send it to your VAR so they can send it to SolidWorks. Then, SolidWorks will say if yes or no this is the same thing and if they are they will allow the VAR to assign us to the BR.
I gave my VAR the BR number and told him exactly what the bug is but the response I got from him got me a bit ticked off.
“Unfortunately we cannot attach you to a BR, we need to first diagnose the problem because Dassault has requested that we try before reaching out to them”
And they still preach that all of this is an upgrade…
this is how they are now justifing the VAR existance for the subscriptions cost as now most users don’t need the VAR anymore due too so many traianing vids and forums to help people out. Don’t get me wrong I used the VAR system in my early days and worked for one for 3 years but now they just don’t support like they did prior to the leaving of the original SW guys. SAD it is!
The saddest part about this is the fact that most of the VAR’s know less about how Solidworks works than us plebeians. (not all of them. some of them are awesome…but you need to get past the first level of intern)
Funny thing just happened: I just got off the phone with Technical Support and he used the exact words, “Where is the Customer Portal?” He can’t find it either!
It moved to somewhere the sun won’t shine.
Oh that’s why the pigeon I ate had a roll of paper on it’s leg …
Sounds like you aren’t enjoying your “best in class experience.”:
I guess I just wonder which class they mean…One like this?:
I was using the cad admin dashboard to monitor the reliability of our workstations. now it is gone.
"Dassault Systèmes (3DS) has been working towards a unified ordering and support management system to improve many aspects of our business, including the end-user experience. "
so basically they are doing it for their benefit and we are just a collateral.
feeling so much improvement.
At least they are honest…
[quote=mp3-250 post_id=30864 time=1693435523 user_id=1113]
I was using the cad admin dashboard to monitor the reliability of our workstations. now it is gone.
"Dassault Systèmes (3DS) has been working towards a unified ordering and support management system to improve many aspects of our business, including the end-user experience. "
so basically they are doing it for their benefit and we are just a collateral.
feeling so much improvement.
[/quote]